Frequently Asked Questions
Everything you need to know before you shop.
Shipping
We offer worldwide shipping on all orders. Estimated delivery time is 5–8 business days from the date of purchase. Orders are processed within 1–2 business days, and you'll receive a tracking number via email as soon as your order ships.
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location.
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking number and link so you can follow your package every step of the way.
All bags and accessories are shipped in secure, discreet packaging with full insurance coverage, so your piece arrives protected and exactly as it left us.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Bags and accessories must be unused and in original condition.
Simply contact our support team with your order number and we'll walk you through the process. Please note that return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
Yes, within the same 14-day window. Swimwear must show no signs of wear and must have been tried on over your own undergarments. Items showing signs of wear cannot be accepted.
Reach out to our support team right away with your order number and photos of the issue. If the item arrived damaged or was sent incorrectly, we will cover the cost of return shipping and make it right.
Sizing & Fit
Every product page includes a detailed size guide with bust, waist, and hip measurements for each size. If you're unsure or between sizes, feel free to contact us and we'll help you find the perfect fit.
As a general rule, we recommend sizing up if you're between sizes for a more comfortable fit. Some fitted pieces, like rib jersey tops or bodysuits, run slightly snug — check the individual product description for specific sizing notes.
Most of our pieces run true to standard US sizing. Select European designer items are sized in EU sizing with a US conversion provided directly on the product page.
Sizing varies by item, with most pieces available from XS through 2XL. Check the size guide on each individual product page for the exact range available for that piece.
Orders & Payment
We accept all major credit and debit cards, along with other secure checkout options available at checkout. All transactions are processed through encrypted, secure payment systems.
If your order hasn't shipped yet, contact us as soon as possible with your order number and we'll do our best to accommodate changes or cancellations. Once an order has shipped, it cannot be modified or canceled.
Every order arrives beautifully packaged and presentation-ready. If you're purchasing a gift, feel free to leave a note at checkout and we'll do our best to accommodate any special requests.
Our team is happy to help with anything you need — sizing questions, order updates, or general inquiries. Reach out anytime and we'll get back to you as quickly as possible.